Job Information
Evolent Health Senior Practice Performance Advisor in Augusta, Maine
Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring for a Senior Practice Performance Advisor to join our Provider Solutions/Relations Team.
The Senior Practice Performance Advisor will partner with our local providers and act as the primary lead/quarterback responsible for provider onboarding across the division along with identifying strategies to enhance performance improvement opportunities.
Collaboration Opportunities:
Provider Onboarding, Engagement and Relationship Management
Perform all new market implementation activities related to provider onboarding, including obtaining missing provider contact information, facilitating Evolent provisioning/access coordinating and facilitating introductory meetings, and conducting provider/practice training,
Conduct provider in-servicing to ensure a clear interpretation policies and procedures related to various administrative/ operational functions
Triage provider issues & concerns and facilitate the timely and satisfactory resolution on behalf of providers
Market Planning and Initiative Deployment
Collaborate with Partner Ops/Account Mgmt. to develop market- and provider-specific engagement strategies and performance improvement plans
Deploy Evolent's clinical, financial, and operational improvement initiatives with providers in designated markets (both UM and VBI programs/ interventions and APMs); provide insights into the effectiveness of deployed initiatives as well as opportunities for improvement
Where appropriate, implement targeted provider agreements to improve performance, including fee-for-service schedules, pay-for-performance, value-based alternative payment models and single case agreements
Performance Management
Manage a portfolio of tools, programs and interventions that ensure best practice standards in operational delivery and performance are put in place
Proactively identify provider/practice needs and resolve issues as they come up; determine the best course of action when facing ambiguity
Tightly manage provider performance at assigned practices relative to UM, VBI and APM program adherence, quality, and cost effectiveness, and address provider underperformance
Manage/help drive referrals to high-performance specialty providers through provider education where applicable
Ensure high provider satisfaction and retention for practices in assigned markets
Provider Monitoring and Reporting
Conduct ongoing practice monitoring (e.g., portal utilization, L1 adherence, etc.) against key performance goals
Pull and compile provider performance data/reports/dashboards/decks for use during provider meetings/JOCs
Effectively communicate account performance to the practice and internal stakeholders
Identify practice outliers, proactively identify deteriorating performance, and conduct root cause analysis to identify/prioritize practice interventions to reverse trends
Qualifications - Required and Preferred:
Bachelor’s degree or equivalent work experience
Minimum of 4 years of experience preferred working in provider operations, practice/network management, provider contracting, UM operations, clinical improvement, or healthcare client management
Be comfortable connecting with diverse constituents, actively listening, and identifying key areas of sensitivity
The ability to focus on achieving and maintaining provider trust
Able to get to the bottom of issues and the willingness to roll up sleeves and work toward solutions in partnership with our stakeholders
Expertise to determine when to escalate and how to prioritize competing priorities
Capacity to influence change to improve provider experience
Strong analytical skills
Extremely organized and detail oriented with exceptional follow through skills
Excellent communication and presentation skills (verbal and written)
Ability to multi-task in a fast-paced environment and adapt quickly to change
Strong knowledge of Microsoft programs (i.e., Word, Excel, SharePoint)
Ability to travel as needed (up to 25%)
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.
The expected base salary/wage range for this position is $75,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
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