Job Information
Evolent Health Analyst, Workforce Management in Pune, India
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.
Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
What You’ll Be Doing:
Position Summary
Reporting Analyst - will be responsible for Analyzing skills to analyze larger quantify of business data and able to bring critical call-outs and reports, ensuring the correct number of resources are available at the right time to address the forecasted volume of different queues about different clients. Accountable for monitoring critical business operations and performance indicators. An ability to run reports from multiple systems and package the reports for Managers to use in making critical business decisions and setting operational strategies.
Generate reports for the senior leadership (daily, weekly, and monthly) and help identify trends to promote decision making
Work closely with all Operations and cross-functional teams to understand the business criticality and needs.
Develop templates, format, and proofread all reporting presentations for Operations to create consistency
Analyze volume and trends in different queues on a daily, monthly, and yearly basis and report out.
Proactive approach towards volume forecast for the upcoming months based on the historical trends
Analyze workload based on ad-hoc projects and suggest operations team additional resource requirements and recommendations.
Conduct trend analysis to anticipate and recommend changes in a daily and long-term strategy
Ability to analyze a business problem and recommend a solution in line with the business requirements
Strong verbal and written communication skills to be able to communicate with the leadership team and present the performance and proposal document.
Essential Functions
A minimum of 3-5 years of experience in a WFM role.
Hands-on RTA/Scheduling Experience with any WFM application (IEX, Genesis, Avaya, Varint, etc.)
Must be an advanced user of Microsoft Excel
Knowledge of Power BI, tableau will be preferred
Critical thinking with the ability to contribute to challenging assignments in a business environment
A high sense of urgency, and the ability to multi-task and meet deadlines
Exceptional learning agility and possess a highly developed curiosity
Ability and willingness to work flexible hours to support the enterprise, if needed
Strong verbal and written communication, comprehension skills, and the ability to maintain confidentiality
Ability to effectively interact with employees at all levels of the organization.
Mandatory Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .
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For more insights about Evolent Health, click on Life At Evolent (https://www.evolent.com/) to learn more!